Professional Gaming Support & Transparency
At Orpheus Games Ltd., we are committed to providing a transparent, secure, and supportive environment for all our players. Your trust is our highest priority, and we ensure comprehensive contact options for any queries, support needs, or feedback you may have.
Full Legal Company Name: Orpheus Games Ltd.
Company Registration Number: 09876543 (Registered in England and Wales)
Registered Office Address: Level 39, One Canada Square, Canary Wharf, London E14 5AB, United Kingdom
Incorporation Date: 15th April 2015
VAT Number: GB 123 4567 89
For all general questions or information about Orpheus Games Ltd. and our offerings, please use the following contact details.
Phone: +44 (0)20 3808 7654
Email: [email protected]
Business Hours: Monday to Friday, 09:00 - 17:00 GMT/BST
Our customer support team is available around the clock to assist you with any game-related issues, account queries, or technical difficulties. We also provide specialised contacts for specific needs.
For any technical issues with games, website functionality, or account access.
For questions regarding deposits, withdrawals, payment methods, or transaction history.
For verification documents, anti-money laundering (AML) procedures, or regulatory compliance questions.
For business development, media relations, or partnership opportunities.
We are dedicated to promoting responsible gaming. If you or someone you know needs help with problem gambling, please contact our support team or the following independent organisations:
Orpheus Games Ltd. operates under strict regulatory oversight to ensure fair play, player protection, and adherence to all legal requirements.
Licensing Authority: Great Britain Gambling Commission (UKGC)
Licence Holder: Orpheus Games Ltd.
UKGC Account Number: 58765
Licence Type: Remote Gambling Licence
View our Licence: UKGC Public Register
We are fully compliant with the Gambling Act 2005 and all associated regulations in Great Britain.
We employ industry-leading security measures and adhere to the highest standards of operational integrity, verified by independent bodies.
Independent certification for fair and responsible gaming, ensuring player protection and operational transparency.
All games and RNGs rigorously tested by Gaming Laboratories International for fairness and randomness.
Certified Information Security Management System protecting your data to international standards.
Payment processing systems fully compliant with Payment Card Industry Data Security Standards.
Advanced SSL encryption protects all data transmission between your device and our servers.
Orpheus Games Ltd. is a proud member of leading industry associations, demonstrating our commitment to best practices and responsible gambling.
In compliance with our licensing obligations, player funds are held in a segregated bank account, entirely separate from the company's operational funds. This ensures that your money is protected in the unlikely event of insolvency.
Orpheus Games Ltd. is a subsidiary of Orpheus Holdings PLC, a publicly registered company in England & Wales (Company No. 10293847). We believe in full transparency regarding our leadership and ownership structure.
Board of Directors:
We aim to resolve any complaints or disputes fairly and efficiently.
Internal Procedure: If you have a complaint, please contact our Customer Support team via [email protected]. We commit to acknowledging your complaint within 24 hours and providing a full response within 8 weeks.
Alternative Dispute Resolution (ADR): If you remain dissatisfied with our final response, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) provider. Orpheus Games Ltd. uses the following approved ADR entity:
Independent Betting Adjudication Service (IBAS)
Website: www.ibas-uk.com
Email: [email protected]
Phone: +44 (0)20 7347 5883
18+ Only. Please gamble responsibly. Rise of Orpheus is a game of chance with no guaranteed returns. Set limits before playing and never gamble more than you can afford to lose. If you need help, contact gambling support services.